Play safely,
enjoy responsibly
23vip believes that fun gaming should always be controlled and mindful. Our responsible gaming guidelines are here to help keep you safe.
Why is responsible gaming important?
To enjoy betting as entertainment, a few mindful decisions go a long way.
Online betting and casino gaming is a legitimate form of entertainment — but like any entertainment, it should be enjoyed in moderation and with awareness. 23vip always puts the mental well-being and financial safety of its users first. Gambling should never be treated as a source of income — it is for entertainment only.
Millions of people in Bangladesh enjoy online betting for entertainment. However, for a small number of people it can become a problem. At 23vip, we believe every player should know their limits and stick to them. Our platform has several protection tools to help you stay in control.
Responsible gaming means setting your own budget, managing your time, and taking a break when needed. At 23vip, we encourage you to use these tools because your well-being matters most to us.
Your protection tools
Learn about the responsible gaming features available on 23vip.
Set Deposit Limits
Set your own maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour waiting period, but reducing a limit takes effect instantly.
Time Control (Time-Out)
If you feel you need a break, use the time-out feature. You can temporarily pause your account for anywhere from 24 hours to 30 days. During this period, logging in or placing bets will not be possible.
Self-Exclusion
If you need a longer break, use the self-exclusion option. You can exclude yourself from the platform for a set period or permanently. Contact our support team to activate it.
Activity History
You can view your betting history, deposit and withdrawal records, and gaming time statistics at any time. This information is useful for understanding your own patterns and maintaining healthy limits.
24/7 support
If you ever feel that gaming is becoming a problem, our support team is always here. Reach us anytime via live chat or email us at [email protected] — support is available in Bengali.
Age Verification
23vip strictly enforces a 21+ age policy. Age verification is mandatory at registration. Opening an account for anyone under age is strictly prohibited — this is one of our most important safeguards.
Tips for safe play
Following these simple habits will keep betting enjoyable at all times.
- Only play with money you can afford to lose without it affecting your daily life.
- Set a budget and time limit before you start playing and stick to them.
- Do not chase losses by placing bigger bets to try to win back money you have lost.
- Avoid betting when you are stressed, angry, or upset.
- Take regular breaks — long uninterrupted gaming sessions are not a good habit.
- Spend quality time with family and friends — keep up your social life.
- Remember — every game result is completely random; there is no "system" that guarantees a win.
Warning signs
If you notice these signs, seek help right away.
- Regularly spending more than your set budget.
- A strong urge to bet more in order to win back money you have lost.
- Prioritising betting over family or work.
- Lying to family or friends about your betting habits.
- Feeling restless or irritable when you are unable to play.
- Gambling with household money or borrowed funds.
- Repeatedly trying to stop but failing each time.
More about self-exclusion
The most powerful way to keep yourself protected.
Self-exclusion is a voluntary decision through which you can exclude yourself from the 23vip platform for a set period or permanently. During this time, logging into your account or placing any kind of bet will be completely impossible.
To activate self-exclusion, contact our support team via live chat or at [email protected]. Our team will walk you through the entire process in Bengali and take action immediately.
Important: Do not attempt to create a new account while self-exclusion is active. If someone is found to have created an account to bypass an existing exclusion, that account and its balance may be forfeited.
Contact support
24/7 live chat — the fastest way to get instant help.
[email protected] — email us with your details.
Bengali and English — support is available in both languages.
Our support team is ready 24 hours a day, 7 days a week.
Protection of minors
This platform is strictly off-limits for anyone under the age of 21.
23vip firmly believes that online betting is for adults aged 21 and above only. Age verification is mandatory during our registration process, and additional identity verification may be carried out in suspicious cases.
If there are children or teenagers in your home, please make sure they cannot access your 23vip account or device. Keep your password secure and make it a habit to log out.
If you suspect that a minor is using the platform, notify our support team immediately. We treat this matter with the highest level of caution.
For ages 21 and above only
Frequently asked questions
Frequently asked questions about responsible gaming.
Enjoy responsibly
Enjoy cricket, slots, and casino gaming in a safe environment on 23vip. Our support team is always here for any questions you may have.
Browse Casino Cricket Betting Play Slots Read FAQRelated pages
Explore other sections of 23vip.