23vip's Privacy Policy
Read 23vip's full privacy policy here — how your personal information is collected, stored, and protected, operated under SSL encryption and fair play principles.
Introduction & Scope
23vip operates a trusted online betting and casino platform for users in Bangladesh. We handle the personal information you share with us while using our services with the utmost responsibility. This privacy policy will help you understand what information we collect, why we collect it, and how your information is kept safe.
This policy applies to 23vip's website, mobile platform, and all related services. By using our services, you are considered to have agreed to the terms set out in this privacy policy. If you do not agree with this policy, please refrain from using our services.
This privacy policy may be updated at any time. When changes are made, we will update the "Last Updated" date at the top of the page. For significant changes, we will notify you directly.
1. Data Collection — What We Need to Know
Registration & Account Information
When creating an account, we collect the following information:
- Full name (in Bengali or English)
- Valid email address
- Mobile number (for bKash / Nagad / Rocket / Upay verification)
- Date of birth (for age verification — only users 21+ may register)
- Preferred currency and language settings
Usage & Activity Data
The following information is recorded automatically while you use our platform:
- Login and logout time and date
- Game history and betting transactions
- IP address and device type
- Browser type and operating system
- Page visit sequence and duration
Financial Transaction Information
During deposits and withdrawals, we collect:
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- Transaction amount, date, and reference number
- Deposit and withdrawal history
- Identity verification documents where applicable
Support & Communication Information
When you contact us, we collect:
- Live chat conversation records
- Email content and communication history
- Details of complaints, suggestions, and queries
- Additional information provided for issue resolution
2. Use of Data — Why It Is Collected
23vip uses your information only for specific, clear, and lawful purposes. We never use your information unnecessarily.
Your information is used to manage your account, run betting and casino game sessions, process deposits and withdrawals, and award bonuses and rewards.
Identity verification is carried out to prevent financial fraud, comply with anti-money laundering regulations, confirm your age (21+), and ensure platform security.
Your communication history and account information are used to answer your questions, resolve issues, and provide effective support via 24/7 live chat and email.
By analysing user behaviour, we improve our website, game selection, and overall experience, making 23vip better for you.
Data is analysed to detect and prevent unauthorised access, suspicious transactions, and any kind of fraudulent activity.
Your playing patterns are monitored to support responsible gaming measures. Limits can be set and assistance provided when needed.
3. Data Storage & Retention Period
We retain your information only for as long as necessary — for service delivery, meeting legal obligations, or resolving disputes. 23vip stores data in an encrypted format on secure servers.
Retention Periods
- Active account data: For the entire duration that the account remains active.
- Transaction records: A minimum of five years to comply with financial laws and regulations.
- Communication records: Up to three years after an issue is resolved.
- Cookie and browsing data: Up to 12 months or until the browser session ends.
- Closed account data: For the period required to meet relevant legal obligations.
Server Security
All 23vip data is stored in secure data centres. We ensure:
- Encryption at the server level
- Regular security audits
- Access control and monitoring
- Data backup and recovery systems
- Measures to prevent unauthorised access
4. Data Sharing — Who We Share With
23vip does not sell, rent, or transfer your personal information to third parties for any commercial purpose. However, information may be shared in the limited circumstances below:
Payment Processors
The minimum information required to process transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant mobile financial service provider. This information is used solely for the purpose of verifying and completing transactions.
Technology Partners
Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) may receive limited session data to operate their game platforms. These providers operate under their own privacy policies.
Legal Obligations
Information may be disclosed to relevant authorities when required by a court order, government directive, or legal investigation. In such cases, only the information legally required is shared.
Protective Action
Information may be shared with security agencies or specialist organisations to prevent and investigate fraud, money laundering, or any other criminal activity.
Any third-party organisations that process data on behalf of 23vip are contractually bound to protect the confidentiality of your information and may not use it for any other purpose.
5. Cookie Policy
Cookies are small text files stored on your device that help the website remember your preferences and improve your experience. 23vip uses the following types of cookies:
Essential Cookies
These cookies are necessary for the website to function correctly. They are used for login sessions, security tokens, and basic functionality. They cannot be disabled.
Functional Cookies
These cookies are used for your language preferences, display settings, and personalised experience. Disabling them may limit certain features.
Analytics Cookies
Anonymous statistics are collected to understand how users interact with 23vip. This information is used to improve the platform.
Cookie Controls
You can manage cookies through your browser settings:
- Delete existing cookies
- Stop accepting new cookies
- Block cookies from specific websites
- Disable third-party cookies
Please note, however, that disabling essential cookies may interfere with certain basic functions, including logging in to 23vip.
6. Security Measures
23vip uses industry-standard technology and processes to protect your information. Our multi-layered security framework keeps your personal and financial data safe.
SSL encryption
All data transfers are protected by 256-bit SSL encryption, the same standard used in the banking industry.
Firewall Protection
Advanced firewalls and intrusion detection systems monitor the network around the clock.
Access Control
Strict employee access controls ensure that only authorised staff can view the information they need.
Regular Audits
Regular security assessments and audits identify any vulnerabilities in a timely manner.
Your responsibility: Keep your account password confidential and do not share it with anyone. If you suspect any unauthorised activity, contact [email protected] immediately.
7. Your Rights
As a 23vip user, you have certain fundamental rights over your own information. We respect these rights and help you exercise them appropriately.
Right to Access
You may request to know what information we hold about you. We will provide this information to you as promptly as possible.
Right to Rectification
You can request corrections to any inaccurate or incomplete information about you. You can update many details yourself directly from your account settings.
Right to Erasure
In certain circumstances, you may request that your data be deleted. However, some data must be retained due to legal and regulatory requirements.
Right to Object to Processing
In certain cases, you may object to the processing of your data, particularly when it is used for marketing purposes.
Right to Data Portability
You may request to receive your data in a structured and commonly used format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your data be temporarily restricted.
To exercise these rights, email [email protected] or contact us via live chat. We will process your request as quickly as possible.
8. Protection of Minors
23vip strictly provides services only to individuals aged 21 and above. We do not knowingly collect any personal information from minors.
We verify date of birth at registration, and those under 21 are not permitted to create an account. If we have unknowingly collected information from a minor, that account will be closed immediately and the associated data will be deleted.
If you find that a minor has created an account on 23vip, please notify us at [email protected]. We will take immediate action.
21+ Only
All services on 23vip are available to individuals aged 21 and above only. Keep minors away from gaming.
9. Privacy of Payment Information
We take special precautions to protect financial information. 23vip accepts and sends payments exclusively through bKash, Nagad, Rocket, and Upay.
Payment Data Protection
- We never store your full mobile banking PIN or password.
- Transaction reference numbers and amounts are collected solely for verification and record-keeping purposes.
- All financial data is stored in encrypted form.
- The minimum deposit amount is ৳300 and withdrawals are generally completed within 10 to 45 minutes.
Not Shared with Third Parties
Your payment information is never sold to third parties or used for marketing purposes. Only the minimum necessary information is shared with the relevant mobile financial service provider solely for transaction processing.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. The 23vip data protection team is always ready to answer any of your questions.
How to Submit a Request
To submit any request related to your data (access, correction, deletion, or portability), send an email to [email protected]. In the email, clearly state your name, registered email address, and what you are requesting. After verifying your identity, we will process your request as quickly as possible. You may also contact us via live chat if needed.
Related Documents
Please also read the following documents alongside our privacy policy:
- Terms & Conditions — Full terms for using the service
- Responsible Gaming — Guidelines for safe and healthy gaming
- FAQ — Common questions and answers